Customer Testimonials

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DealerRater Sep 23, 2022

Car’s condition was really looks good after service, dent and scratches couldn’t be found , looks like brand new. Perfect!

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DealerRater Sep 23, 2022

Knowledgeable Prompt Efficient Returns car beautifully washed! Lovely waiting space Clean Thank you Thank you

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Google Sep 23, 2022

Fred is a really good salesman and the sale was nice and smooth

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Facebook Sep 23, 2022

on time service that's what we need it no delay .

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Google Sep 23, 2022

Clint is a great salesman. My second purchase with him as my salesperson. He too great care of me and was on top of everything. It was a great experience

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Google Sep 22, 2022

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DealerRater Sep 22, 2022

I had body work done at the dealership and they were timely and professional through the whole process. the car looks brand new. Could not be more pleased. Thank you Mike Hardin.

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Google Sep 22, 2022

The sales person is courteous , professional,and knowledgeable . I was made to feel as if my business matters.

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Google Sep 19, 2022

Best MB dealership ever. They are nice, friendly, easy going. From sales to managers, I give all of them 5/5! I have been to the MB at Berwyn several times, from sales to services they treat customers differently.

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DealerRater Sep 19, 2022

I am still not satisfied with the explanation I was given about why my voice control for my car is not working and still why some of the other control buttons are sometimes intermittent.

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Google Sep 18, 2022

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Google Sep 18, 2022

They actually made buying a car an easy and pleasant experience!

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Google Sep 17, 2022

Amazing customer service

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Cars Sep 17, 2022

They helped us find that exact car we wanted - even working with another dealership to get it. Fred was very nice guy to work with.

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Facebook Sep 16, 2022

Not only do they do exceptional service take of above and beyond in terms of customer service., they cleaned some marks off my car and we’re very pleasant and accommodating!

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Facebook Sep 16, 2022

Clint ,our salesperson very knowledgeable and helpful, great experience!

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Google Sep 16, 2022

I purchased a used Hyundai recently from the Dresher location and I could not be happier! The absolute best car buying experience I have ever had!! The whole process was super easy and the guys at that location were incredibly nice and extremely helpful. I will definitely be back for my next vehicle.

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Google Sep 16, 2022

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Google Sep 16, 2022

We had the pleasure to work with William and he made our process the easiest it can be. Everything went so smooth and he got us the best deal that were able to pull off the lot with our new car!

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DealerRater Sep 15, 2022

Fantastic Service, I was a part of the brake recall over the summer and Derek the service manager and his crew were able to adjust, support and provide the level of high quality service that the Mercedes Brand advertises. In addition this wasn't even my local primary dealership, I'm a resident of North Carolina who was vin PA for the summer, yet the staff treated me as if I was a longtime customer. Great Job!

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DealerRater Sep 15, 2022

Great dealership, Tito is the best sales guy there, was very helpful. No pressure during buying, and super easy to sign. Great delivery experience with Tito

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DealerRater Sep 15, 2022

We have a fleet of Sprinters that travel the country and they quickly take care of our service needs.

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Google Sep 14, 2022

Tuan was great. From start to finish he gave me confidence in my decision to purchase my car. He had very practical knowledge and handled my deal with ease and confidence. I would highly recommend him.

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Google Sep 14, 2022

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Google Sep 14, 2022

Didn’t feel any pressure from this dealership. Fred is an excellent guy to work with !

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Google Sep 14, 2022

Jessica is amazing. She helped us with everything and ensured we had all the information we needed. Very responsive and kind

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Google Sep 12, 2022

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Google Sep 11, 2022

Very friendly and helpful !

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Google Sep 11, 2022

Very good experience

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DealerRater Sep 11, 2022

Great staff! Very comfortable lounge while waiting. Friendly atmosphere! Nice environment. I had a good experience!

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Facebook Sep 11, 2022

Everyone at Fort Washington MB is courteous, professional, and personable. I visited today for an emergency and my first sentence definitely still applied.

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Google Sep 10, 2022

A late evening puncture brought me here via a tow after a day long trip down from Canada. Called ahead the next morning as the tow arranged through MB Roadside Assistance was picking up the car and spoke with Phil in Parts just after 8:00 AM. Phil confirmed that they had the replacement tire I required and offered drive-in service. Lucy met the tow truck as we came in, took my key and directed me to Service where Frank had the car booked in for the necessary work within 15 minutes of my arrival. The customer amenities here are amazing with various ...

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Facebook Sep 10, 2022

Amazing experience always. Always go there drive two hours just to go there cause they the best

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Facebook Sep 10, 2022

Service is the best. Super group to deal with.

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Facebook Sep 10, 2022

I took my Mercedes Sprinter RV and was treated great by Susan and her team. It was my first experience there for service but a very pleasant one.

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Google Sep 10, 2022

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Google Sep 8, 2022

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Google Sep 8, 2022

The service was top notch and very quick!

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Google Sep 8, 2022

I had a awesome experience with Jessica at ft Washington Mercedes I had anxiety at the start but her professionalism and beautiful personality made my day thank you Jessica I will do business with her in the future

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DealerRater Sep 8, 2022

I have purchased and serviced many Mercedes-Benz cars from this dealership. I have always received top-notch service. I would highly recommend this dealership to anyone looking to purchase a Mercedes-Benz.

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DealerRater Sep 7, 2022

Great follow up and service. Appreciate the extra effort and focus on getting it right. Thank you

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Google Sep 7, 2022

I was very satisfied with my recent buying experience at Mercedes-Benz at Fort Washington. My sales rep, MATT REIMEL, was extremely knowledgeable, professional, and could not be more helpful. He answered all my questions and was NEVER pushy. The deal was reasonable and I left happy (instead of with a headache). Matt came in on his day off to accomodate my schedule and even spent additional time after the sale helping me understand some of the features of my new car. I appreciate that he went beyond what was expected. If you visit Mercedes at Fort Washington, ask for Matt ...

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DealerRater Sep 6, 2022

The associates were friendly and the service was completed on time. We were pleased with the interaction.

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DealerRater Sep 5, 2022

Everyone is pleasant and professional. The waiting area is very comfortable and clean.The amenities are great!

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DealerRater Sep 5, 2022

The service personnel is always friendly, welcoming and professional!! I like being serviced by Tony!!!

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DealerRater Sep 5, 2022

It took a few calls, but overall the service was good.I was told the recall didn’t effect my vehicle.

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Facebook Sep 4, 2022

everyone was very professional, worked as a team with me.

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Google Sep 4, 2022

Great service on my Mercedes ML 550. I will definitely go back again and again for all my car's service and repairs

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Google Sep 3, 2022

This is the best Mercedes-Benz dealership and the service center. Euro 00000000 Devon is closer to my home, but that dealership was filled with arrogant, disrespectful, and lazy people who ignore customers. I usually had to wait 3 hours to several days just to fix our C300 4MATIC’s EIS. Their repair was extremely overpriced. In contrast to that dealership, MB Fort Washington greeted me as soon as I entered the building and took my C350 so that they can fix the door lock ASAP. Many employees in the service area assisted me. When I told one employee about a plastic thing ...

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DealerRater Sep 3, 2022

The work done to my car was incredible. The customer service could have been better. Had the representative done his job better he could have talked us into more work as we are looking into getting a remote start and tinted windows. I assume they don’t make a commission in the service department.

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Facebook Sep 3, 2022

Experience and personalities of your employees.

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DealerRater Sep 2, 2022

Great welcoming and professional service by Frank and Christina! They are “The Best”. Thank you.

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DealerRater Sep 2, 2022

Tony service advisor rocks. Keep the good work. Tony is professional and respectful man which makes me come back.

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Google Aug 31, 2022

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Google Aug 31, 2022

Ask for mat. He will go above and beyond for your purchase of your new Mercedes Benz

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DealerRater Aug 31, 2022

Very nice and courteous staff. Everything was under warranty. It’s lovely picking up a clean car.

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Google Aug 31, 2022

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DealerRater Aug 31, 2022

Good service respectful staff I think the service is excellent I would take my car there for service anytime

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Google Aug 31, 2022

I had a great experience with mercedes-benz at fort Washington! My trade in and new purchase went very smoothly. Joanne always responded quickly and answered my many questions! I am very happy with my purchase.

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DealerRater Aug 31, 2022

The customer service experience has always been great from beginning to end. They are very attentive to your needs before resolving your issue. Thank you!

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DealerRater Aug 30, 2022

I had a good experience with my car service. Ricky did a great job getting my car in and out the same day. My only negative is it took 3 weeks once I called to make appt to take my car in. I appreciate the group at Mercedes’ Fort Washington!

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Google Aug 29, 2022

After having a poor experience with Carvana (financing terms got messed up, car delivery was pushed back 3 weeks) I decided to go to a physical dealership. Nick was my sales rep, and the process couldn’t have been smother. I was in and out of there quickly, and wound up with a better warranty. Highly recommend.

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DealerRater Aug 29, 2022

I always have an excellent service from this dealership. I highly recommend Mercedes Benz of Ft. Washington.

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DealerRater Aug 28, 2022

Very good costumer service When they delivered the car, the car was very clean and had very good detail. Thank you.

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Google Aug 27, 2022

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DealerRater Aug 27, 2022

Excellent service and nice and friendly Employees working there. The location is Convenient And nice waiting area

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Google Aug 27, 2022

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Facebook Aug 27, 2022

I purchased a 2019 Lexus from YourMercedes, actually the second used Lexus I purchased there. Very happy with both buying experiences

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DealerRater Aug 26, 2022

The service and attention I received during my recent visit was excellent. They were able to accommodate me in a timely manner, even though I arrived without a prior appointment on a busy day for the dealership.

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DealerRater Aug 26, 2022

The service was easy and convenient, did not have to leave my house for the recall.

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Google Aug 25, 2022

Christy took care of me my problems. Very happy with service.

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Google Aug 25, 2022

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Google Aug 24, 2022

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Google Aug 24, 2022

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Facebook Aug 24, 2022

Thank you Isaac Marlowe from Mercedes-Benz Fort Washington, There is definitely Great staff, great service, 5 star experience all around It's a great feeling to know that I have finally found a honest, reliable, fair priced shop, with a hard working team. Always treat me with upmost, respect, & always timely on the service!!

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Google Aug 24, 2022

In all of our years of purchasing a vehicle this was truly the best. Christian and Ryan made it a excellent experience.The Dealership was awesome. I will recommend this dealership to anyone. Christian should get salesmen of the year.

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DealerRater Aug 23, 2022

I want to say a massive thank you to Susan Hayes, for her excellent customer service, her professionalism, patience and people first attitude. You have made a great impact in such a short period of time and I'm absolutely loving your work. Definitely, I will come back again and I for sure recommend them.

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Google Aug 23, 2022

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Google Aug 23, 2022

Respectful is an understatement! Christian’s customer service was impeccable! He was forward, to the point, and wasted no time getting me into the car that I wanted! 10/10 recommend Christian at MB Fort Washington!

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Google Aug 23, 2022

I tow a car there & I love the way they treat their customers Although I have a Honda 😅 But One day I will be one of their loyal customers the way I’m with HONDA 😉

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DealerRater Aug 22, 2022

I worked with Christian Marshall and Julian Green on a deal for a used 2018 Porsche Macan GTS. They both did a great job in regards to their professionalism and no pressure environment. They helped me to understand the features and specs of the vehicle even though it was a Porsche model and they were reasonable with pricing and were able to help me reach a better deal. I would recommend working with Christian and Julian.

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Google Aug 21, 2022

Great experience from start to finish. We were greeted by Aaron ( the boss ) and dealt with Mike Jackson. No heavy sales pressure , down to earth genuine people, Aaron let us take the vehicle home for my special needs son to check out before we purchased. Easiest low stress car buying experience ever. Would highly recommend , also great car at fair price. Ask for Mike Jackson.

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Google Aug 21, 2022

Great service and experience. Matt was a very helpful and I got my dream car. It was a pleasant experience. Thank you Matt!!

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DealerRater Aug 20, 2022

Service is always helpful, fast, & thorough. People are knowledgeable & friendly & will go above & beyond to assist you.

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Facebook Aug 20, 2022

Had the best experience with Will. Made the whole deal so easy. Done in a few hours. Drove home with new Benz. Charming salesman with a sharp sense of humor.

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Google Aug 20, 2022

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Google Aug 20, 2022

If anyone is interested in a new vehicle please try them out! Ask for Tuan, his customer service is INCREDIBLE. This dealer now has my business for years to come.

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Google Aug 19, 2022

Jessica was amazing, easy to work with and very knowledgeable. I didn’t feel pressured and felt I got a good deal.

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DealerRater Aug 19, 2022

Stellar service. Reasonable and reliable maintenance. Tony C is a professional and very competent advisor.

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Facebook Aug 18, 2022

Purchased a certified pre-owned car, great customer service. Stood by their word and fulfilled all of our service requests. Highly recommend doing business with Rick and Mike at Drive Park Ave on Ridge Pike.

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Google Aug 18, 2022

My Sales Account Manager William McClennon Made My Experience Very Comfortable And I Appreciate The Charity He Provide For My Purchase. He Had A Positive Attitude And Great Communication. A+++

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DealerRater Aug 17, 2022

Exceptional Service!!!! From Sales my salesperson name was Matthew he is the best!!!! to Service and Financing.

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Cars Aug 17, 2022

Jeff was great to work with and made the process of getting our car a smooth one. It was a pleasure doing business with this dealership.

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DealerRater Aug 16, 2022

Mike Hardin was absolutely amazing. We brought our car in for collision repairs and he was super attentive, friendly and kept us updated from the beginning to the end. They did an extremely extraordinary job on our car. It looks like a brand new car. He definitely went out his way. Thank you Mike Hardin and the techs that did an amazing job on our car. Hopefully we will never have a collision again, but if we do we will be back.

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Facebook Aug 16, 2022

This dealership goes the extra step in satisfaction and satisfying the consumer it gives me great please to say this dealership deserves a medal for service sales and customer service.

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Google Aug 15, 2022

My sales rep Mike Jackson was phenomenal! He was very helpful throughout the entire process answering all of my questions and making sure that I received the best service. I felt secure that I was making a good decision with my used car purchase. The entire car buying process only took a few hours. I love my new car! Thanks again!

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DealerRater Aug 15, 2022

The staff was very helpful and friendly. Would use them again and sure to recommend them.

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Google Aug 14, 2022

Management is very nice I highly recommend if looking for a new ride

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Google Aug 14, 2022

clean, professional and courteous

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Google Aug 14, 2022

Very professional & knowledgeable


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