Customer Testimonials
Chip was excellent as was everyone else we dealt with. We have been with Mercedes at Fort Washington for over 25 years and will certainly be back. Thank you everyone for a positive experience!!!
Great service - very accommodating and welcoming.
Very nice experience. Sales and service team are always on point
Professional Clean Friendly Excellent communication Good turnaround on repairs Great location
Pleasant experience...Fair pricing for automobile work done...Ms. Zaren greeting customers, and myself with a professional smile, and making our wait more comfortable. A++ service!
Always professional and fast! The only place I take my car for service
Will was very knowledgeable and provided excellent customer service. Will made the car buying process easy and smooth. I would recommend Will to my family and friends.
large selection of beautiful cars to purchase, appointments made easily for service and no appointment needed for x-press service, comfortable lounge area and friendly staff
I’ve been dealing with Mercede-Benz of Fort Washington for years. The ultimate professionals
Issue was addressed in a timely fashion and corrected properly. Both the service department and management department were pleasant, straight forward and knowledgeable in the process of repairing the malfunction.
My Sprinter van had a recall and they were great taking care of everything. Very helpful.
Paul was great with post sale follow up too. I appreciate his thorough review of all the bells and whistles of my new car. Period
Nice and knowledgeable employees. All customers areas are clean and cheery. Employees explain exactly what is wrong with your car and keep you updated when you're vehicle is done
great service. prompt and good work
I love going to the Mercedes Benz of fort Washington when I need assistance with my car! Very professional and caring to all the needs you may have.
Took my car in for inspection, fast service, in and out love it.
Everyone is professional
Jessica did a very good of selling without pressing the sale.
Professional and Excellent Service!!
Professional,efficient, and courteous was the staff.
I have a great experience and very kindly. I would like to recommend my family and friends. Thank you all of your team members. Have a great day!
I decided to treat myself, and have been shopping for a pre-owned Mercedes Benz SUV. My internet searches all pointed to Mercedes Benz of Fort Washington, and I was not disappointed! The staff could not have been nicer or more accommodating. Our first encounter was with Rick, and he was so friendly and engaging. I already knew the year and model I wanted, and Joe Wirsbinski sat with us and walked through the options on each vehicle. Joe was knowledgeable, courteous and professional - not to mention patient, as were there half the day taking a couple of test drives. ...
Big showroom, plenty of inventory and friendly and courteous staff. Almost no price negotiation, seems like the new trend.
Had a delay but the suv is excellent 👍🏻
Overall, my experience at MB of Fort Washington was good. Fred Mielke, Sales Representative, was the first to attend to me. He was kind and professional. He connected me with Paul Passolino, my Sales Representative. Paul was a great listener. He patiently attended to my needs and made sure to get me what I was looking for (or something very close to it). Paul even went to MB of West Chester to pick up the car I was interested in, on the same day. He kept a professional decorum throughout the entire process. I can't thank him enough! I ...
Overall, my experience at MB Fort Washington was good. Fred M., was the first to attend to me. He was kind and professional. He connected me with Paul P., my sales representative. Paul was a great listener. He patiently attended to my needs and made sure to get me what I was looking for (or something very close to it). Paul went above and beyond by going to MB of West Chester to pick up the car I was interested in, on the same day. He kept a professional decorum throughout the entire process. I can't thank him enough! ...
I had a good experience at this location, however I called back to the dealer to inform them my car was jerking when i stepped on the gas and I haven't heard back from a service rep. I had a Service B completed and a diagnostic check for my engine light.
Tony D Antonio in service department is the only reason I continue to deal with your agency . He is simply the best person and only one competent and wise to handle my automobile!!!! He is a 10++++++++
Tuan is an amazing salesman! He literally made the impossible happen! The process was smooth and seamless. Also, every other staff member I encountered were all very pleasant and professional as well. I definitely recommend making a purchase with this dealership!
Great wonderful job by Frank thanks for having such a quality guy
The reason I stay with your dealership for the past thirty-six years is because of personnel like Derek Witman and Mike at the service desk.
Great service . Always there when you need them. My wife and I are very happy to have our dealer in the area. We will continue to purchase our MB .
Mercedes Benz Of Fort Washington Staff Is Amazing, Polite and Professional. My Wife Is Spoiled By Their Services. Magnificent Hospitality
The dealership is very good .. the service staff are excellent. However, I am extremely disappointed with the quality of my car. It has been back to the dealership at least 5 times - 3 for engine problems, and now I am ready to schedule the second recall notice. The car has less the 3,000 miles. The car is just over a year old.
From start to finish…they were flawless! It was by far the easiest, pleasurable and most professional experience! I highly recommend!
Very good and great service. They keep you posted about when and what needs to be done so you can make your arrangements. Glad to do business with you.
Just dropped my car off for service and they gave me the nicest Mercedes-Benz SUV I've ever seen
Not pleased with my last visit. Both of my fuse panel covers were lost and still not returned. I felt as if my mechanic rushed through my service
I've been a client for the past five years. I have always received excellent service. Everyone who works at Mercedes-Benz in Fort Washington is very friendly courteous respectful helpful and efficient. I'm very pleased with them and very happy that I purchased my car there and I will most likely purchase a future car there as well.
Bought my glc300 2021 at this dealership. William located my car specs and options packages within a week and I closed the following day. The process was very good and hassle free. Environment and the people were informative and friendly with no hard selling. Will continue to do business with them.
My salesperson Fred Mielke is very knowledgeable about all the vehicles. He is very polite and can answer any questions you ask. I would recommend him to anyone.
Everything was great 🤩 Matthew was amazing
Special Thanks to Nick and Frank for the outstanding service provided! I came with multiple issues on busy Memorial weekend week.Frank and the team went above and beyond to service my vehicle. I was keep timely informed of the service progress and issues by Frank. Outstanding customer service and personal attention to customers. Very pleasant experience. Thanks again for the great service!
Excellent service and wonderful people.
First time here for service yesterday. Great experience, exceeded my expectations. Many thanks to Joanne and the service staff!
Great Service keep in touch with me and update me about my vehicle. They did some extra work at no charge.[should I have said that]
Very pleasant and friendly people . I love my new car . I would recommend this place for all my family and friends. Hoping to come back soon for another deal
"I must say that I am extremely happy with the car buying experience at Mercedes Benz of Ft. Washington. Clint Abney was very patient with me and took his time to address any questions or concerns that I had. He is very knowledgeable about the vehicles and made me very comfortable during the process. I would highly recommend Clint and Mercedes Benz of Ft. Washington to anyone interested in purchasing one of their amazing cars!!"
Matt R assisted me and he went over and beyond to make certain I understood the entire process. He contacted throughout the entire process to keep me informed. He is extremely personable and just created a great experience from beginning to end.
White Glove Service! They work as a team to provide you what you need! From the moment you walk in and the time you leave, the team treats you exceptionally! Isaac, Carla & Marissa and everyone else in between, thank you for making me feel at home!!!
Jessica was an excellent associate and representative of Mercedes. She is professional, knowledgeable , friendly and patient. I would recommend this associate and dealership to anyone who was looking for a car . Very pleased with all members of the MB team .
I had an excellent experience trading in my car and purchasing a new one. It was an easy going atmosphere and I never felt pressured throughout the process.
Looking to buy a Mercedes-Benz? Make sure you ask for Matt! He listened to what I wanted and exceeded my expectations! He’s very knowledgeable about the product he sells. You won’t be disappointed. Thanks Matt for helping me find new car! Rick was also very helpful and fun! Thank you so much for the tutorials.
Our salesman Matt Reimel was the Best!!! I gave him a list of options I wanted in my wife’s car and he over delivered. If you want a nice, down to earth salesman, see Matt!! Thanks again for your help!!!
Service has always been good here. Environment is pleasant, clean and professional. Sometimes it is busy but the wait is never long at all. The service desk intake is pretty fast.
Excellent service. Personal attention to customers. They do whatever possible to keep you satisfied. I am really happy with my purchase. Highly recommend to anybody
As always, excellent experience. Benz of Fort Washington is accommodating, flexible and service is top notch.
All staffs were excellent! They are knowledgeable and very helpful. We bought what we wanted. The process was simple while enjoyable.
Purchased a certified 2017 E300 4Matic, very professional team, spectacular and pristine showroom. I worked with Paul Passolino, who was great and also a true Mercedes enthusiast. He was very detail oriented and even provided new Velcro strips for my EZ Pass- a nice touch. Excellent service worthy for the best automobile in the world. I recommend working with Paul and this dealership.
Did a great just job. Work done on time All employees were courteous and went out of their way to make my visit easy. Thanks
Chip Chris and the managers at Mercedes gave me service at the first class level. They quickly guided me through the paperwork preparation, orientation with the vehicle and they were very knowledgeable in terms of how to use all the applicationsAnd safety technology it was a very rewarding experience
Every time I went there, it has always been a nice experience. The service team members are very courteous. From the time they take your car, until you get it back, we just relaxed in the comfortable waiting area.
Usually good service but find it so busy very often difficult to even contact. Always crowded. On a few occasions there were service issues that took many charges and visits to resolve. Our newest car has had many recalls a production issue and not a dealership one .
Mercedes Benz of Fort Washington provides a professional team of people that make servicing your car effortless. Thanks and I am really enjoying my new car.
I love their sales and service department. Always professional and friendly. This is my second purchase from this dealership, and they have exceeded my expectations. Despite the fact, I live within 2 mins of a Mercedes dealership; I choose to travel 45 mins to fort Washington Mercedes because of the great service I receive. Brian, their product specialist has exceptional customer Service as well as their sales Manager Julian Green. Joe did an awesome job helping me with finding the right car and after meeting the General Manager, Mike, I see why this dealership has Fantastic service. Great job!!!
I always have a great experience at Mercedes Benz of Fort Washington, Nick Lugara is the best guy, he gets problem solved, he is very helpful and smart about the cars, same goes for Xavier Lopez. Staff (Christina Lowe) is very welcoming and helped me many times in past. Dealership Manager Derek is a kind person and has a great team under his leadership.
It was a bit intimidating walking into this dealership, but the staff is friendly and really attentive. So far the best buying experience I have had. They take you through everything you need to know and are very transparent. I would recommend. I'll post an updated review in a year or 2 after ownership.
Joe is the man!!
Great service, great people to deal with and honest fair prices....!
The entire team, (salesman, manager, tech consultant, et al) were all professional and kind. It's a beautiful dealership filled with exciting automobiles and knowledgable and helpful people.
Mrs. Joanne, always give me 5 star service and had been, for the last 10 years. Tony as well, goes above and beyond. Always make me feel appreciated.
Their service is the best. Everyone are good people and very helpful. Got inspection less then hours . As a courtesy they wash your car and clean. The service manager Derek Whitman is one the best I had to deal with.
I always receive great service. Service requests are scheduled promptly. The appointments are handled professionally from the moment of arrival through the final delivery of the vehicle. The work is done correctly and the price is reasonable.
Love my new GLE 450 Great experience with Q and all the team at MB FortWashington This is my 4th car with them and always a good experience
Clean an easy to find
Exceptional service experience. Christina Lowe consistently goes above and beyond. The wait was minimal, the work was done timely, my car was freshly cleaned at pickup. I was keep timely informed of the service progress by Christina.
Professional and Excellent Service from the Service department.. The young men who greet you outside was displayed a professional image as well as communication. Thank you!!
Unmatched service and attention to the details. Always extremely satisfied.
The service was excellent. The timing was quick and we were very happy. We will certainly use your dealership again. Thank you very very much
The service is always excellent. My C300 is more than ten years old and I have been servicing the car at MB Fort Washington since 2015.
Fantastic dealership to deal with from sales to service. They make the car buying experience very painless. Mercedes is a quality car and their staff is knowledgeable and helpful.
Amazing service and quality. Our Salesman, Fred, is extremely helpful and have always been there to help us. Truly exceptional care.
Great selection and sales team
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